Graceland Venues
Booking Terms and Conditions
Please read these terms carefully before booking your visit.
Last updated: 4 November 2026
Introduction
Welcome to Graceland Venues, located at Lustigan Road, Southern Paarl, 7620. Graceland Venues is a trading name of Ace Contractors & Eng CC (registration number 1996/026068/23). These terms and conditions govern your booking and use of our venue and facilities.
Reschedule policy
- Ticket dates may be rescheduled provided the client changes no later than 24 hours prior to the original booking date.
- Requests to change the booking made less than 24 hours before the scheduled date will not be accepted.
- Tickets that have been rescheduled are only valid until the end of the applicable summer season. For example, tickets purchased for 2026/2027 summer season are valid from 1 September 2026 until 30 April 2027.
- Unused tickets will expire at the end of the applicable summer season and may not be carried over to the following season.
- Rebooking vouchers may only be used for visits within the summer season in which they were issued. A voucher expires on 30 April at the end of that season and any unused balance is forfeited.
- Bookings can only be made for dates within the current summer season.
Cancellation policy
Graceland venues cancellation
In the event of Graceland Venues cancelling the client's reservation due to unforeseen circumstances i.e. severe weather, acts of nature, the client will have the option to postpone a date within the applicable summer season or receive a full refund within 30 days.
Client cancellation
Cancellation of orders by the client will attract the following administration fees:
| Timing of cancellation request | Fee |
|---|---|
| Made more than 14 days prior to the scheduled booking start date and time | 10% |
| Made between 7 and 14 days prior to the scheduled booking start date and time | 25% |
| Made between 48 hours and 7 days prior to the scheduled booking start date and time | 50% |
| Made within 48 hours prior to the scheduled booking start date and time, or failure to arrive for the booking (no-show) | 100% (non-refundable) |
Administration fees are calculated as a percentage of the cancelled order value.
If the park closes due to weather or operational reasons, the client may reschedule the booking or receive a full refund.
No show policy
Bookings are non-refundable and non-transferable if the client fails to arrive for their scheduled booking. No refunds, credits, or postponements will be provided for missed bookings or no shows.
Terms and conditions policy
- Clients must always have a wrist band on. Wrist bands are not transferrable.
- All visitors and guests are required to comply with Graceland Venues rules, regulations, safety requirements and all instructions displayed on the boards notices throughout the premises.
- Should any person fail to comply with these rules or instructions, Graceland Venues reserves the right, at its sole discretion, to refuse entry or require the person to leave the premises immediately, without entitlement to a refund.
- The performance, operating times, pricing, availability and other operations of the water slides, and other facilities are subject to change without prior notice. Such changes shall be made at the discretion of Graceland Venues management and will not automatically entitle customers to a refund or compensation.
- Parents, guardians and accompanying adults are responsible for the supervision and safety of their children at all times while on the Graceland Venues premises, including in and around the swimming pool, water slides, and other facilities. Children must not be left unattended at any time.
- Abusive, threatening, disrespectful or inappropriate behavior towards Graceland Venues staff or fellow clients will not be tolerated. Any person engaging in such behavior may be required to leave the premises immediately and may be refused future entry, without entitlement to a refund.
- Birthday party huts are reserved only for the party's booked time slot, plus 15 minutes before it to set up and 15 minutes after it to pack up. The same hut may be booked by another party before or after that time. Party guests must vacate the hut by the end of their reserved time so it can be prepared for the next booking, which has priority. Graceland Venues staff may ask a party that runs over its time to leave the hut, without entitlement to a refund.
Limitation of liability
To the fullest extent permitted by the law, Graceland Venues and its management, employees and representatives shall not be held liable for loss, damages, injury or expense sustained by any person on or in connection with the premises, facilities, services or events, howsoever arising.
Payment options and verification
Bookings are processed securely through our platform. We accept online payments via PayFast and manual Electronic Funds Transfers (EFT).
PayFast
Payments made via PayFast are confirmed automatically.
Manual EFT
Requires the client to upload a valid proof of payment. The booking remains pending and is only confirmed once verified by our administrative team.
Ticketing and venue access
Upon successful payment and verification, clients will receive their booking confirmation and QR codes. These QR codes must be presented for scanning upon arrival at Graceland Venues.
Contact information
For any inquiries, cancellations, or assistance, please contact us at: